A 3.5 hour module designed to improve Drivers awareness of their likely impact upon the relationship with their Customers. We also look at the risks to drivers and their loads from criminal activity and identify behaviour which minimise those risks.
Topics Include:
Customer care; the drivers role, good service, poor service, influences on customers choice
Communication, image, handling complaints, dealing with conflict
Security and crime prevention
Truckpol statistics, types of truck crime, protecting the driver, the vehicle, the load, premises, drivers responsibilities, security equipment, vulnerable loads, safe parking at night
Further Services
Transport Manager Services
There are a number of ways our Transport Management Services can provide useful support to your business. Click to read more.
FORS Compliance & Consultancy
Our FORS Compliance and Consultancy service is supported by a group of professional Transport Managers, FORS Practitioners and Qualified Auditors who specialize in guiding companies through the compliance maze.