A 3.5 hour module designed to improve Drivers awareness of their likely impact upon the relationship with their Customers. We also look at the risks to drivers and their loads from criminal activity and identify behaviour which minimise those risks. Topics include;
- Customer care; the drivers role, good service, poor service, influences on customers choice
- Communication, image, handling complaints, dealing with conflict
- Security and crime prevention
- Truckpol statistics, types of truck crime, protecting the driver, the vehicle, the load, premises, drivers responsibilities, security equipment, vulnerable loads, safe parking at night
